We hope we can answer your question below, but if not, feel free to contact us!
Orders & Shipping
To lookup the status of your order, click here! If you have an uooyaa.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship. If you need further assistance, please click here to email us.
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via email at firstname.lastname@example.org or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.
You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!
No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.
RETURNS & EXCHANGES
Extended Holiday Return Policy:
Purchases made after October 30, 2022 and before December 25, 2022, may be returned through January 31, 2023. Please note that all other terms and conditions are provided in the Standard Return Policy below.
Standard Return Policy:
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 14 days of purchase. We do not accept returns from 3rd party retailers currently. To see full policy, click here.
We are happy to return gifted items purchased online for store credit. The item must be unworn, unwashed, and unused with the original tags attached. Please reach out to customer service with the Order Number of the original purchaser if you’d like to initiate a return.
Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
You can now start a return by clicking here and follow the steps.
Please note that we do not currently generate return labels for international shipments, customers will be responsible for return shipments & cost.
PRODUCT & INVENTORY
UOOYAA comes out with new collections each season. If something is out of stock, you can contact our customer service at email@example.com and our customer service will notify you once it back in stock.
Sorry, UOOYAA does not offer price matching or adjustments at this time.
We recommend using a carrier that will provide you a returns tracking #. Upon checking the receipt date of the package, please allow 2-4 business days for processing of the return.
Yes! We ship almost everywhere in the world
For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.