We hope we can answer your question below, but if not, feel free to contact us!
Orders & Shipping
What's my order status?
To lookup the status of your order, click here! If you have an uooyaa.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship. If you need further assistance, please click here to email us.
How do I cancel my order?
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us viaemail.or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.
I forgot to add an item to my order. Can I make a change before it ships?
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.
Can I make a change to my billing or shipping address before my package ships?
You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
Returns & Exchanges
What is UOOYAA return policy?
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 7 days of purchase. We do not accept returns from 3rd party retailers currently. To see full policy,click here.
How do I return a gift?
We are happy to return gifted items purchased online for store credit. The item must be unworn, unwashed, and unused with the original tags attached. Pleasecontact uswith the order number of the original purchaser if you’d like to initiate a return.
When will I receive my refund?
Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
I would like to start a return. What should I do?
You can now start a return by clicking here or contact us via email.
Please note that we do not currently generate return labels for international shipments, customers will be responsible for return shipments & cost.
Product & Inventory
The style/size/color I want is out of stock. When will you be restocking?
UOOYAA comes out with new collections each season. If something is out of stock, you cancontact usand our customer service will notify you once it back in stock.
Do you provide price matching or adjustments?
Sorry, UOOYAA does not offer price matching or adjustments at this time.
International Orders
Do you ship internationally?
Yes! We ship almost everywhere in the world
Will I be charged for duties & taxes?
As per the regulations of various countries and regions, there may be minimal taxes incurred while your items are in transit. We are pleased to cover these charges at the time of purchase.
If you wish to return an item, request a size exchange, or opt for a different style, any taxes and shipping costs associated with the return will be the responsibility of the customer.
